People on the other end might say you are cutting in and out or that you sound like a robot. If your internet connection is not good, your audio will not be good. Remember, if you use the Computer Audio option, that means Zoom is relying on your internet connection to transmit audio.To switch audio, click the upward arrow next to the Mute button and choose Switch to Phone Audio or choose another microphone from the top of the menu. If attendees cannot hear you well (if your sound is cutting out, for example), you can select another audio source from the audio menu. You can switch your audio source at anytime, even while a session is ongoing.Once you've completed these steps, you will be able to speak and listen through your phone's mic and speakers. Follow the prompts on the next screen to dial in via telephone.If you do not have another mic, click the upward arrow to the right of the Mute button at the bottom of the Zoom window and choose Switch to Phone Audio Call from the drop-down list.Try using a different microphone (e.g.During the test, if your audio sounds muffled or distorted:.You will need to plug in an external microphone/headset or use the Switch to Phone Audio option. Choose another microphone from the microphone selection list and try the audio test again. If you do not see a microphone listed, this means your computer does not have an internal microphone and you do not have another mic plugged in. To select a different microphone, click the upward arrow to the right of the Mute button at the bottom of the Zoom window. maybe you are talking into your laptop's mic, but Zoom is picking up an external mic nearby). Make sure you have the right microphone selected (e.g.During the test, if you cannot hear the audio your microphone recorded:.You will need to plug in a headset or external speaker, or use the Switch to Phone Audio option to listen via your phone's speaker. If you do not see a speaker listed, this means your computer does not have any speakers connected. Choose another speaker from the speaker selection list and try the audio test again. Click the upward arrow to the right of the Mute button at the bottom of the Zoom window. If your speakers appear to be on and the volume is up, but you still cannot hear the audio, check Zoom's audio settings and select a new speaker.(Look for your computer's audio controls and turn up the volume.)
To make sure you have the most current version, check for updates. Zoom updates it's software on a regular basis with important security items as well as updates to features.
This document provides an overview of how to test audio in Zoom.
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